Terms and Conditions

These Terms and Conditions are the standard terms for the provision of event management services by Artender Ltd, a hospitality services company registered in England under company number 14495619, whose registered address is 1A Dunbar Road, Octave House, Wood Green, London N22 5BG.

Booking Your Date with Artender Ltd

All event bookings must be confirmed in writing by the Client.
A booking deposit is required to secure ARTENDER LTD for the date of your event (see below for Cancellation Charges).

Booking Deposit

A booking deposit figure will be provided to the Client in writing by Artender Ltd. once your booking confirmation is received.
We request a 50% deposit for any bookings.
We reserve the right to change the requested deposit amount based on the Client’s circumstances and specific requirements.
This deposit will be deducted from the final invoice which will be issued to the Client after the service date.
Payment methods available include bank transfer and cash.

Additional Deposit

An additional refundable deposit will be required for all non-service bookings when additional equipment is provided by Artender Ltd.

This will be refunded back to the client if all the equipment and tableware supplied for use by the Client is returned in the condition it was originally supplied. In case of breakages or losses caused by the Client, the refundable deposit less the replacement costs incurred will be returned to the Client. Where the deposit is not sufficient to cover the replacement costs, the Client is liable for the balance.

Booking Confirmation

Once the Clients deposit/s have been received, an acknowledgment of receipt will be issued by Artender Ltd. together with a formal confirmation email which will include your chosen package and event summary.

Variations to the Price

All bookings are subject to minimum guest numbers which will be confirmed by Artender Ltd. at the time of booking.
Any variation to guest numbers must be discussed with Artender Ltd. as soon as possible so the prices and quotes can be revised accordingly.
Any additional package can be added during the event if required by the Client and will be charged at the end of the service with a new final price in the invoice.

Payment of Total Event Costs

Payment in full is required for all services to be provided by Artender Ltd. 5 days before the event. Final guest numbers must be confirmed to Artender Ltd. no later than 7 days prior to the event.
The information provided at this point will be used to produce your total event cost invoice, arrange staff and the necessary equipment/tableware hire.
Should Artender Ltd. be advised of any increases following deposit payment and less than 7 days prior to the event, Artender Ltd. reserves the right to accept these and will revise the final invoice following the event for the requested extra guests or extra averages.
Invoices submitted by Artender Ltd. to the Client are due within 3 days of the receipt.
As cancellation insurance is not available to hospitality events, the Client is advised to arrange such insurance to recover their losses.

Cancellation Charges

In the unfortunate event of a booking having to be cancelled, confirmation in writing will be needed by the Client. Your deposit could be retained following these conditions:

For order amounts up to £2,000:

➢ Cancellation received with more than 14 days’ notice prior to the event – 100% of the deposit amount will be refunded back to the Client.

➢ Cancellation received less than 14 days’ notice prior to the event – the deposit amount will be retained by Artender Ltd.

For order amounts larger than £2,000:

➢ Cancellation received with more than 30 days’ notice prior to the event – 100% of the deposit amount will be refunded back to the Client.

➢ Cancellation received with more than 14 days’ notice prior to the event – 50% of the deposit amount will be refunded back to the Client.

➢ Cancellation received less than 14 days’ notice prior to the event – the deposit amount will be retained by Artender Ltd.

Liability of Artender Ltd.

Artender Ltd. accepts no liability under any claim whatsoever (be it by negligence or otherwise) arising from any loss over the figure of the existing Artender Ltd. Public Liability Limit of Indemnity. Note that this figure, which may change from time to time, is available upon request.

GDPR and Privacy Policy

Artender Ltd. are fully compliant with the UK General Data Protection Regulations (UK GDPR) and our Privacy Policy falls in line with Regulations, to request a copy please contact our Data Protection Officer (“DPO”) via email at artender@eventsinfo.uk or visit our website

Force Majeure

Artender Ltd. shall incur no liability to the Client if performance of the contract is prevented or hindered by any case whatsoever beyond Artender Ltd.'s control and in particular but without prejudice to the generality of the foregoing, by act of fire, flood, subsidence, sabotage, accident, or strike, and shall not be liable for any loss or damage suffered by the Client.

Future Changes to Terms and Conditions

Artender Ltd.'s reserves the right to change our Terms and Conditions when necessary due to the continual evolving nature of our business. It is your responsibility to ensure that you are up to date with our Terms and Conditions.