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Privacy Policy

Last updated: 23rd October 2026

 

Artender Events Ltd (“Artender Events”, “we”, “us” or “our”) respects your privacy. This policy explains how we collect, use, store and share personal information when you visit our website, contact us, enquire through Facebook or Instagram, subscribe to updates or book our services.

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1. Who we are

 

Artender Events Ltd is the controller responsible for the personal information described in this policy.

Website: https://www.artenderevents.co.uk/
Email: artender@events-info.uk
Telephone: +44 7476 334545
Contact address: 1A Dunbar Road, Octave House, Wood Green, London N22 5BG

 

Please use these details for any questions or requests concerning your personal information.

 

2. Information we collect

 

Depending on how you interact with us, we may collect:

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  • Contact details: your name, email address, telephone number and, where relevant, company name.

  • Event and enquiry details: your event date, location or postcode, guest numbers, event duration, budget, services or package required, and information you provide about your plans.

  • Correspondence: messages, quotation requests and records of our communications with you.

  • Booking and transaction information: details needed to arrange your booking, issue invoices and record payments.

  • Marketing preferences: newsletter subscriptions, consent records and requests to stop receiving marketing.

  • Website and advertising information: IP address, browser and device information, pages viewed, referral sources, advertising interactions and enquiry events, subject to your consent where required.

 

Please avoid including sensitive personal information or unnecessary information about other people in enquiry forms.

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3. How we collect information

 

We collect information directly from you when you complete a website form, contact us by telephone or email, communicate through social media, subscribe to updates or make a booking.

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We also receive information you submit through our Facebook and Instagram instant lead forms. Meta may pre-fill some fields using information associated with your account.

 

Where permitted by your privacy choices, cookies and similar technologies collect information about your use of our website and interactions with our advertising.

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4. How we use information and our lawful bases

 

We use personal information for the following purposes:

 

Responding to enquiries and preparing quotations

We use your contact and event details to discuss your requirements, check availability, prepare quotations and follow up on your enquiry. Where you are considering a booking personally, this processing is necessary to take steps at your request before entering into a contract. For business enquiries made on behalf of an organisation, we rely on our legitimate interest in responding to prospective clients.

 

Managing bookings and delivering services
We use information to arrange staffing, equipment and event services, communicate about bookings and administer payments. We rely on contractual necessity where our contract is with you, or our legitimate interest in delivering services to an organisation you represent.

 

Meeting legal obligations

We process relevant information to meet accounting, tax and other applicable legal requirements.

 

Managing and improving our business

We rely on our legitimate interests to maintain enquiry records, handle complaints, protect our business and assess which marketing channels generate relevant enquiries. We consider your rights and reasonable expectations when relying on these interests. Where assessment involves advertising cookies or similar tracking, we obtain consent as required.

 

Sending promotional updates
Where you have opted in, we use your details to send news, service updates and offers. You can withdraw your consent at any time using the unsubscribe option or by contacting us.

 

Advertising and conversion tracking
We rely on consent for advertising cookies and similar technologies that require it, including the Meta Pixel.

5. Facebook and Instagram lead forms

If you submit one of our instant lead forms, we receive the contact details and qualifying answers you provide. These may include your name, email address, telephone number, event date, location, guest numbers and service required.

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We use this information to assess your requirements, contact you about your enquiry and prepare a quotation where appropriate. We may also record the associated campaign and submission details to evaluate advertising performance.

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Fields marked as required must be completed to submit the form. These details help us assess and respond to your request. You are not legally obliged to submit a lead form, and you can contact us using the details above if you prefer another enquiry method.

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Submitting an enquiry does not automatically subscribe you to our newsletter or unrelated promotional messages.

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Meta also processes information under its own Privacy Policy.

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6. Cookies and conversion tracking

 

Our website uses cookies and similar technologies to support its operation and, where you consent, measure advertising performance.

The Meta Pixel can help us understand whether someone visits our website or completes an enquiry after interacting with a Facebook or Instagram advert. Depending on the configuration and your consent, information shared with Meta may include device and browser information, pages visited and conversion events.

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Advertising tracking should only operate after you have given the required consent. You can refuse or withdraw consent through the website’s cookie controls. Refusing advertising cookies does not prevent you from making an enquiry.

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Information about the specific cookies, providers and durations is available through our website’s cookie information and controls.

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7. Who we share information with

 

Where necessary for the purposes above, we may share information with:

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  • Website hosting, form, email, storage and business administration providers.

  • Finsbury Media and relevant service providers supporting our website, advertising and enquiry management.

  • Event staff, venues and suppliers who need relevant details to deliver your booking.

  • Accountants, insurers, legal advisers and other professional advisers.

  • Meta, in connection with its lead forms and consent-based advertising measurement.

  • Authorities or other parties where disclosure is required by law or necessary to establish or defend legal rights.

 

We limit sharing to information relevant to the task. Providers processing personal information on our behalf must do so under appropriate contractual terms.

 

We do not sell your personal information.

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8. International transfers

 

Some technology providers may process personal information outside the UK.

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Where a transfer is subject to UK international transfer requirements, we use an applicable UK adequacy arrangement or appropriate contractual safeguards, such as the UK International Data Transfer Agreement or UK Addendum to the EU Standard Contractual Clauses.

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You can contact us for information about the countries and safeguards relevant to your personal information, including how to obtain a copy of applicable safeguards.

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9. How long we keep information

 

We retain personal information only for as long as necessary for the purpose for which it was collected.

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For enquiries that do not become bookings, we consider whether the enquiry remains active, the proposed event date and the time since our last meaningful contact.

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For booking and financial records, we consider the duration of the booking, applicable tax and accounting obligations, and any period needed to resolve complaints or legal claims.

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We retain marketing information while your subscription remains active. If you unsubscribe, we may retain limited details to ensure we respect your preference.

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Website and advertising information is retained according to the relevant tool settings and cookie durations.

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We delete or anonymise information when it is no longer required.

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10. Keeping information secure

 

We use appropriate technical and organisational measures to protect personal information against loss, misuse and unauthorised access.

 

Access is limited to people and providers who need it for their work.

 

No online system can be guaranteed completely secure.

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11. Your rights

 

Depending on the circumstances and lawful basis, you may have the right to:

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  • Request access to your personal information.

  • Ask us to correct inaccurate or incomplete information.

  • Request deletion of your information.

  • Ask us to restrict its use.

  • Receive information you provided in a portable format.

  • Withdraw consent where we rely on it.

 

Your right to object: You can object to processing based on legitimate interests for reasons relating to your circumstances. You can object to the use of your personal information for direct marketing at any time.

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Withdrawing consent does not affect processing that was lawful before withdrawal.

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To exercise your rights, email artender@events-info.uk. We may need to verify your identity. We normally respond within one month, subject to any extension permitted by law.

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12. Complaints

 

Please contact us if you have concerns about how we handle your personal information.

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You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator:

 

Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

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13. Changes to this policy

 

We may update this policy to reflect changes to our services, data practices or legal requirements. The latest version will be published on this website with an updated date.

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